Train your knowledge

Publishing the auto-generated Help Center

Publishing the auto-generated Unless Help Center is a streamlined process designed to quickly provide your customers with a comprehensive, up-to-date self-service resource. This Help Center is built directly from your Living Knowledge, ensuring that the content your customers see is always synchronized with the AI Customer Agent’s knowledge base. By publishing the Help Center, you create a public-facing site that requires minimal manual maintenance while delivering consistent, multilingual support content.

prerequisites for publishing the Help Center

Before you can publish the Unless Help Center, ensure you have the following in place:

• Active Living Knowledge sources connected to your Unless account. These sources feed the content that the Help Center will display.
• Admin access to the Unless dashboard, which is necessary to configure and enable the Help Center.

Having these prerequisites ensures that the Help Center can pull from your verified knowledge base and that you have the permissions to manage its settings.

how to enable and configure the Help Center

To publish the Help Center, follow these steps:

1. Navigate to Train > Knowledge base > Help Center in the Unless dashboard.
2. Toggle the Help Center feature on.
3. Choose the subdomain where the Help Center will be hosted. This is typically a subdomain of your main website (e.g., help.your-company.com), which helps maintain your brand identity.
4. Select the topics or sources you want to publish. Only the content you select will appear publicly.
5. Customize the appearance by opening the Theme settings within the Help Center tab. Here, you can set your logo, colors, and typography to match your brand. For more advanced styling, you can apply custom CSS with assistance from your account manager.

This configuration process allows you to control both the content and the look of your Help Center, ensuring it fits seamlessly with your existing digital presence.

what the Help Center includes and how it works

The Unless Help Center automatically generates:

• Search functionality that lets customers find answers quickly.
• Category tiles for easy browsing of topics such as Getting started, Account and billing, Compliance, and more.
• How-to articles and glossary entries derived from your Living Knowledge.
• Multilingual content published in every language you serve, maintaining your brand’s tone.

Because the Help Center is generated from the same Living Knowledge that powers the Customer Agent, your public documentation and AI responses remain perfectly synchronized. This eliminates the need to maintain separate content libraries and reduces the risk of conflicting information.

Additionally, the Customer Agent appears as a starter button within the Help Center. If customers cannot find what they need through search, they can ask questions in natural language, receiving AI-powered assistance without leaving the Help Center.

reviewing and maintaining the Help Center

Once published, you can monitor the Help Center’s performance by visiting Analyze > Performance in the dashboard. This view shows which articles receive the most traffic, helping you understand your customers’ needs and identify areas for content improvement.

Because the Help Center updates automatically whenever your Living Knowledge changes, you do not need to manually republish or edit articles directly. All edits happen at the Source level, and the Help Center reflects those changes in real time.

when to use the Unless Help Center

The Help Center is ideal if:

• You need a help center quickly and do not have one currently.
• Your existing help center is difficult to keep current.
• You want a single source of truth that both customers and your AI agent use.

However, if you have a high-traffic help center that cannot easily change domains or if you publish heavily branded marketing content alongside support content, it may be better to keep your existing help center and connect Unless as a Source instead.

conclusion

Publishing the Unless Help Center is a simple yet powerful way to provide your customers with an always up-to-date, AI-powered self-service resource. By leveraging your Living Knowledge, the Help Center ensures consistent, multilingual support content that stays in sync with your Customer Agent. With minimal manual effort and built-in branding options, it offers a cost-effective solution to enhance your customer support experience.