Help center
Connect your tools
Connecting your CRM for Living Memory
Connecting your helpdesk and knowledge base
Deploying across channels: web, WhatsApp, Slack, and more
How integrations feed the three senses
Living Context: custom connectors and field mapping
Getting started
Glossary of Unless terms
Key concepts: Living Knowledge, Living Memory, Living Context
Roles and team access: who does what in the dashboard
What is Unless: the agent, the Engine, and the four moments
Your first two weeks: from sources connected to agent live
Measure and improve
Reading the Performance dashboard
Reviewing Conversations to find knowledge gaps
Tracking business impact: cost, revenue, and CSAT
Understanding your AI maturity score
Using the Inbox to act on what needs your judgment
Test and deploy your agent
Going live across Acquisition, Retention, Expansion, and Support
Previewing the agent before customers see it
Running Simulations and reading Quality reports
Setting up Signals and Notifications
Tuning personality, tone, and supported languages
Train your knowledge
Building Procedures the agent can run safely
Connecting your first sources to Living Knowledge
How the Content Library cleans and rewrites your content
Publishing the auto-generated Help Center
Setting up audiences to segment your visitors
Trust, privacy, and compliance
Configuring for GDPR, DORA, the EU AI Act, and sector rules
EU data residency and where your data lives
How the Privacy Vault protects sensitive data
Reading and exporting the per-decision audit trail
Security, access control, and transparency reporting
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